NON-IT COURSES

ENGLISH IN THE WORKPLACE: SPEAKING MODULE

DESCRIPTION
English in the Workplace Speaking Module is a 24-hour course specifically designed to progressively challenge participants to grow in confidence in the use of English in day to day communication activities in the workplace. It is for people who have basic knowledge of the English language but who do not have enough opportunity to use it at work. They would like to use English in a greater number of situations, and improve their fluency and confidence in using the language.
COURSE CONTENT

Duration: 24 hours

MODULE OVERVIEW

  • Overview
  • Objectives
  • Approach

HOW TO INTRODUCE ONESELF

  • Introduction of self – importance, content
  • Handshake – importance, how-to’s
  • Calling card – importance, how-to’s

INTRODUCING OTHERS

  • Associate to senior person
  • Guest to senior person
  • Lady to senior person

Essentials of speaking well in the Workplace – Understanding the basics

  • Participants share difficulties encountered and work situations where these were experienced
  • Training consultant discusses speaking essentials and preparations
  • Participants give feedback on discussion points

 

Communicating in the Workplace – ROLE, PURPOSE, ACTION

  • Communication, Business communication and its importance
  • Your role in communicating in the workplace

 

Each one fills out his/her own form:

  • Column 1 – His/her strength in speaking in the workplace
  • Column 2 – His/her areas to improve in speaking in the workplace
  • Column 3 – What you think you could realistically learn in these 3 days of the seminar

 

DEVELOPING CONTENT FOR ORAL DELIVERY

DELIVERY

  • Daily informal
  • Daily instructional
  • Formal presentations
  • Special occasions

FORUM:  Comments from participants

 

The Workplace English Landscape

  • Exploring the ‘Front liner Mentality’
  • The Upside of English Proficiency in the Workplace
  • Who’s afraid of speaking in English?
  • The Filipino as a non-native speaker of English

 

Pronunciation, stress, intonation

Developing fluency

  • Practical ways to develop fluency
  • Spontaneous speaking
  • Making small talk

 

Active listening

  • The place of listening in the context of speaking
  • The communication cycle
  • Defining active listening
  • Characteristics of active listeners
  • Active listening techniques

 

Useful language for clarifying , and for agreeing or disagreeing, for asking advice or suggestions

Introduction to the discussion on grammar and workplace vocabulary

 

Discussion:  Grrrr…Grrrr….Grammar!  and Workplace Vocabulary

  • Brief grammar refresher
  • Common usage pitfalls
  • Idioms and business expressions

Assertive communication

  • Defining assertive communication
  • Why assertive communication
  • Getting your message across
  • Review of useful language

Speaking with your boss

  • Why this skill is important
  • How this skill should be used
  • Practical Tips

 

Forum

Participating in Meetings

  • Why meet?
  • Different meetings, different conversations
  • Common pitfalls
  • Managing and participating in effective meetings

Telephone Etiquette

What is the extent of telephone use in their workplace.

  • General practices
  • Greeting
  • Putting callers on hold
  • Screening calls
  • Putting calls on hold
  • Taking a message
  • Useful telephone language
  • Going back to the front liner mentality